Staff Openings
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Quality Improvement Representative
Under the direct supervision of the Quality Improvement Director, the patient care coordinator performs designated clerical duties that assist in patient care in relation to training and in accordance with established policies and procedures.
Essential Functions, Knowledge, Skills and Abilities
·Prepares for daily huddles the day prior to patients scheduled appointment, gathers information from care team (nurse, medical records, referrals) and reports to provider daily of any referrals, lab, radiology, immunizations, etc. needed for patients with chronic conditions that are being tracked.
·Work with care coordination team to utilize internal and external data sources.
·Identify high risk patients through various practice protocols and initiatives.
·Print i2i summaries for established patients identified on day of appointments.
·Identify and link patients with community resources to facilitate referrals and respond to social service’s needs.
·Track and support patients when they obtain services outside the health center (eg: labs).
·Provide relevant self-management support for patients with chronic illness, as identified by clinical teams.
·Work with patients in person and over the phone to remind and review their plan of care and progress towards their goals.
·Collaborate with other members of the care team for care coordination and care management services for high risk patients.
·Asist with data collection and generation of patient registry reports in the i2i system.
·Ensure timely documentation in the NextGen EHR system.
·Responsible for checking and performing daily duties.
·Participates in professional development activities.
·Maintains strictest confidentiality.
·Responsible for knowing policies and procedures related to position.
·Performs in a professional manner and puts forth their best effort.
·Communicates openly and consistently with Supervisor(s) and all staff.
·Assist Clinical Supervisor and/or Director of Clinical Operations with any assignment.
·Maintains a positive and respectful attitude while delivering excellent “customer service”.
·Communicates with fellow employees, management and supervised employees (if any) on a regular basis.
·Self-motivates to perform department tasks as needed.
·Maintains the strictest confidentiality.
·Performs in a professional manner and puts forth their best effort.
·Communicates openly and consistently with Supervisor(s) and all staff.
·Performs related work as required.
·Demonstrates ability to work harmoniously with others to get a job done.
·Attitude promotes positive work environment.
·Respects others co-workers, business partners and patients.
·Resolves issues and conflicts at the onset by going to the source whenever possible.
·Communicates effectively with team members and provides constructive suggestions to improve team performance.
Required Education and Experience
·Minimum Education: High school graduate of GED equivalent required.
·Graduation from an accredited program for Medical Assistants and proof of certification is required.
·Bilingual in English and Spanish is required.
·Current BLS lifesaving support certificate is required.
Preferred Education and Experience
·Two year medical assistant experience in an office or clinic setting is preferred.
Other Duties
1. Maintains a positive and respectful attitude while delivering excellent “customer service”.
2. Have excellent verbal, written and presentation skills.
3. Strong attention to detail.
4. Strong analytical skills.
5. Communicates with fellow employees, management and supervised employees (if any) on a regular basis.
6. Self-motivates to perform department tasks as needed.
7. Maintains the strictest confidentiality.
8. Performs in a professional manner and puts forth their best effort.
9. Communicates openly and consistently with Supervisor(s) and all staff.
10. Performs related work as required.
11. Demonstrates ability to work harmoniously with others to get a job done.
12. Attitude promotes positive work environment.
13. Respects others co-workers, business partners and patients.
14. Resolves issues and conflicts at the onset by going to the source whenever possible.
Communicates effectively with team members and provides constructive suggestions to improve team performance.
Altura Centers for Health retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business needs or necessity. Altura Centers for Health is an employer “at-will” and nothing in this document is intended to, nor does, alter the existing “at-will” employment relationship.
Clinical Administration Assistant
Statement of Purpose
Assists the CMO Executive Assistant with daily operations of the clinical department.
Essential Functions, Knowledge, Skills and Abilities
- Performs essential clerical functions such as taking minutes, medical electronic scheduling, develop and monitor clinical call schedules, sorting and distributing mail, copying, faxing, e-mailing and mailing.
- Develops trust and teamwork with staff and patients.
- Uses proper grammar, spelling, punctuation, proofing and basic math.
- Distributes educational material, literature, memos pertaining to clinical practice to the appropriate recipients.
- Greets and directs patients and/or visitors.
- Coordinates meetings by identifying appropriate agenda items, issuing reminders, confirming attendance and purchasing or arranging food for meetings, as directed by the CMO Executive Assistant.
- Attends appointments, meetings and conferences on behalf of the CMO Executive Assistant, as assigned.
- Serves as a member of committees as assigned and helps with safety, emergency preparedness, risk management, policy & procedure research and development, as directed.
- Assists CMO Executive Assistant with meetings, special projects, strategic plan, grants, reports, etc.
- Responsible for ensuring the provider templates and any changes are approved by the Chief Medical Officer or follows directional plan of CMO, in absence of the CMO Executive Assistant.
- Responsible for communicating changes/problems with templates to staff, providers and CMO affected by template changes, if directed by the CMO Executive Assistant.
- Coordinates provider monthly on-call / Saturday coverage as directed by CMO Executive Assistant.
- Must be able to problem solve and handle multiple tasks.
- Must be able to work efficiently around consist interruptions, distractions and office/clinical noise.
- Must be expected to perform duties and tasks other than expected or outlined in this job summary.
Work Environment
Office environment with controlled temperature.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Little to no travel is expected for this position. Typical example of travel would be driving to Altura’s various clinic locations.
Required Education and Experience
- Minimum Education: High School GED graduate and one year medical industry experience.
- Excel, Outlook and NITRO knowledge medical experience.
- Working Knowledge of medical electronic appointment calendaring and schedules.
Preferred Education and Experience
- AA or BA/BS degree or strong clinical background in an administrative capacity.
Other Duties
1. Maintains a positive and respectful attitude while delivering excellent “customer service”.
2. Have excellent verbal, written and presentation skills.
3. Strong attention to detail.
4. Strong analytical skills.
5. Communicates with fellow employees, management and supervised employees (if any) on a regular basis.
6. Self-motivates to perform department tasks as needed.
7. Maintains the strictest confidentiality.
8. Performs in a professional manner and puts forth their best effort.
9. Communicates openly and consistently with Supervisor(s) and all staff.
10. Performs related work as required.
11. Demonstrates ability to work harmoniously with others to get a job done.
12. Attitude promotes positive work environment.
13. Respects others co-workers, business partners and patients.
14. Resolves issues and conflicts at the onset by going to the source whenever possible.
15. Communicates effectively with team members and provides constructive suggestions to improve team performance.
Altura Centers for Health retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business needs or necessity. Altura Centers for Health is an employer “at-will” and nothing in this document is intended to, nor does, alter the existing “at-will” employment relationship.
Transportation Van Driver
Statement of Purpose:
The Van Driver is responsible for safely transporting Altura patients from their community to the clinic. Van Driver will support and help in outreach events as needed.
Job Qualifications:
- High School diploma or GED
- Must be at least 21 years of age with at least 3 years driving experience
- Must have a valid Class C driver’s license and clean DMV record.
- Must be Spanish bi-lingual speaking & reading.
Job Summary: Major Tasks, Duties, & Responsibilities:
- Responsible for transporting patients to and from the clinic appointments.
- Responsible for maintaining transportation safety standards at all times and maintains cleanliness for company vehicle on a daily basis
- Responsible for complying to a daily outlined vehicle inspection list
- Serves as a liaison for the health team, patient and family.
- Will provide case management (non-clinical) to patients to ensure they are following through with their prescribed treatment plan.
- Should be familiar with working with a computer and be able to perform basic computer operator functions.
- Assist in the Coordination of Migrant Health Fairs and Altura Annual Health Fairs.
- Assesses patient’s resource status and seeks out alternatives when coverage is not available.
- Ensures referrals to the enrollment counselors for patients that are eligible for state sponsored programs.
- Maintains a record of patients served that includes all support services and efforts made to resolve issues of care.
- Provides presentations on Altura to church groups, local community groups, and any service organizations to educate the community on Altura services.
- Participates in media events such as health fairs, and other community projects with the goal of increasing patient population, increasing awareness about patient programs and clinic services.
- Attends and collaborates with local collaborative, consortia, special interest groups, etc to help maintain resources and useful information for our patients.
- Uses positive and appropriate telephone etiquette/techniques when communicating over the telephone
- Ensures that communication with staff, patients and external contacts occurs with courtesy, tact and a positive attitude.
- Participates in relevant staff training such as orientation and staff development meetings.
- Effectively communicates verbally with patients
- Able to evaluate patient’s response to care through observation
- Professionally handles patient complaints
- Accurately completes patient information for patient programs.
- Assists patients in filling out required documents for patient programs.
- Ensures a timely response of information for the prescription assistance program
- Meets all attendance and punctuality requirements to ensure proper coverage and quality service
- Professional and appropriate dress as required by the position
- Demonstrates an ability to resolve interpersonal and professional conflicts appropriately
- Participates in staff meetings, trainings and committees
- Keeps all matters related to the organization confidential in compliance with confidentiality policy
- Takes pride in job performance as evident in compliance with job responsibilities
- Assumes responsibility for work performance and is able to be self-directed
- All other duties as assigned
Altura Centers for Health retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business needs or necessity. Altura Centers for Health is an employer “at-will” and nothing in this document is intended to, nor does, alter the existing “at-will” employment relationship.
Contact Our Human Resources Team
The Hiring Process:
- All applications are carefully screened by Human Resources. Select candidates meeting the minimum and preferred qualifications will be forwarded to the hiring manager. Please be assured that we strive to select candidates to best meet the needs of organization.
- Timelines for interview and selection of candidates may vary and depend upon the needs of the department.
- If your application is selected for further consideration, you may be contacted by the hiring manager for an interview.
- When the final selection decision has been determined, Human Resources will contact the candidate to begin the onboarding process which includes background screening, post job offer physical examination examination, drug screen, TB test, and verification of your ability to work in the United States.
- All offers of employment are conditional pending clearance of a background screening, post job offer physical examination, drug screen, TB test, and verification of your ability to work in the United States.
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