Staff Openings

PUT CARE FIRST. JOIN OUR CLINICAL TEAM.

We Believe in H.E.A.L.T.H.

Honesty  |  Ethics  |  Achievement  |  Loyalty  |  Trust  |  Hospitality
 
We value honesty, compassion and respect as the principles of all our interaction.
We value ethical practices that lead to excellence in both the provision of health care services and business relationships.
We value patients taking responsibility for and achieving their optimum health. We value board and staff achieving our organizations potential through teamwork, effective and efficient leadership, management, and professional development.
We value the loyalty earned through both our patient’s positive health care experience and day-to-day interactions of our leadership staff.
We value relationships based on mutual trust and integrity.
We value a caring and welcoming environment for our patients, their families, or board and staff members.
Licensed Vocational Nurse

Statement of Purpose

Provides professional nursing care under Provider supervision for clinic patients. Performs a wide variety of patient care activities and patient services. Assist providers as needed.

Required Education and Experience

·Minimum Education: Graduate from an accredited school of Licensed Vocational Nursing.

·Two years of nursing experience.

·Certifications: Current CPR and unrestricted state License.

Preferred Education and Experience

·Bilingual in English and Spanish is preferred.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are 8 hour shifts Monday –Friday and a rotation schedule for Saturdays.

Altura Centers for Health retains the right to change or modify job duties at any time. The above job description is not all encompassing. Needs and requirements may vary according to business needs or necessity. Altura Centers for Health is an employer “at-will” and nothing in this document is intended to, nor does, alter the existing “at-will” employment relationship.

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Call Center Agent

Temporary, Full-time position

Statement of Purpose

Under the direct supervision of the Patient Access Representative Director and Call Center Lead, the Call Center Agent greets and makes patient appointments in an efficient and timely manner, answering the telephone and maintaining the highest level of customer service and confidentially.

Essential Functions, Knowledge, Skills and Abilities

  1. Greet and register patients in a prompt, pleasant and helpful manner.  Verify necessary information and records updates in the computer system as needed.
  2. Responsible for all new patient registration and must input all demographic and UDS information correctly.
  3. Responsible for accurately updating the patient’s address, telephone number, PCP, all other information in the patient’s demographics.
  4. Book, coordinate and reschedule patient appointments.
  5. Answers the telephone, screens calls, takes messages and relays information to staff as needed.
  6. Answers patient questions regarding appointments.
  7.  Updates patient profiles.
  8. Keeps current track of all appointment request through the patient portal and schedules accordingly.
  9. Coordinate patient movement and report problems to the Patient Access Director and/or Call Center Agent Lead.
  10. Maintains communication with the back medical staff regarding any delays/problems with the patient schedule.
  11. Immediately recognizes and reports suspected medical emergencies to the Medical Assistant, LVN, RN or Physician.
  12. Participates in professional development activities.
  13. Maintains strictest confidentiality.
  14. Performs in a professional manner and puts forth their best effort.
  15. Communicates openly and consistently with Director(s), Supervisor(s) and staff.
  16. Drives to & from needed assignments or duties (see policy #02-0001 for reimbursement)
  17. Other duties as assigned related to the Patient Access Department.
  18. Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
  19. Ability to speak clearly and concisely.
  20. Knowledge of medical terminology.
  21. Develops trust and teamwork with staff and patients.
  22. Ability to read, understand and follow oral and written instruction.
  23. Knowledge of simple mathematical computations.
  24. Must be able to type 35 wpm and 10-key by touch.
  25. Ability to listen and comprehend the patient’s responses.
  26. Knowledge in software programs – Microsoft office, Excel and Word.
  27. Knowledge of clinic policy and procedures related to this position.
  28. Knowledge of grammar, spelling and punctuation.
  29. Skill in operating a computer, telephone, photo copy machine, calculator, etc.
  30. Ability to sort and file materials correctly by alphabetic or numeric systems.
  31. Ability to establish and maintain effective working relationships with patients, staff and the public.
  32. Ability to react calmly and effectively in emergency situations.
  33. Demonstration of flexibility with schedules and work assignments to meet the needs of the clinic.

MORE INFORMATION

Patient Care Coordinator

Under the direct supervision of the Quality Improvement Director, the patient care coordinator performs designated clerical duties that assist in patient care in relation to training and in accordance with established policies and procedures.

 

Essential Functions, Knowledge, Skills and Abilities

  • Prepares for daily huddles the day prior to patients scheduled appointment, gathers information from care team (nurse, medical records, referrals) and reports to provider daily of any referrals, lab, radiology, immunizations, etc. needed for patients with chronic conditions that are being tracked.
  • Work with care coordination team to utilize internal and external data sources.
  • Identify high risk patients through various practice protocols and initiatives.
  • Print i2i summaries for established patients identified on day of appointments.
  • Identify and link patients with community resources to facilitate referrals and respond to social service’s needs.
  • Track and support patients when they obtain services outside the health center (eg: labs).
  • Provide relevant self-management support for patients with chronic illness, as identified by clinical teams.
  • Work with patients in person and over the phone to remind and review their plan of care and progress towards their goals.
  • Collaborate with other members of the care team for care coordination and care management services for high risk patients.
  • Assist with data collection and generation of patient registry reports in the i2i system.
  • Ensure timely documentation in the NextGen EHR system.
  • Responsible for checking and performing daily duties.
  • Participates in professional development activities.
  • Maintains strictest confidentiality.
  • Responsible for knowing policies and procedures related to position.
  • Performs in a professional manner and puts forth their best effort.
  • Communicates openly and consistently with Supervisor(s) and all staff.
  • Assist Clinical Supervisor and/or Director of Clinical Operations with any assignment.
  • Maintains a positive and respectful attitude while delivering excellent “customer service”.
  • Communicates with fellow employees, management and supervised employees (if any) on a regular basis.
  • Self-motivates to perform department tasks as needed.
  • Maintains the strictest confidentiality.
  • Performs in a professional manner and puts forth their best effort.
  • Communicates openly and consistently with Supervisor(s) and all staff.
  • Performs related work as required.
  • Demonstrates ability to work harmoniously with others to get a job done.
  • Attitude promotes positive work environment.
  • Respects others co-workers, business partners and patients.
  • Resolves issues and conflicts at the onset by going to the source whenever possible.
  • Communicates effectively with team members and provides constructive suggestions to improve team performance.

 

Altura Centers for Health retains the right to change or modify job duties at any time.  The above job description is not all encompassing.  Needs and requirements may vary according to business needs or necessity.  Altura Centers for Health is an employer “at-will” and nothing in this document is intended to, nor does, alter the existing “at-will” employment relationship.

MORE INFORMATION

Contact Our Human Resources Team

Apply

The Hiring Process:

  • All applications are carefully screened by Human Resources. Select candidates meeting the minimum and preferred qualifications will be forwarded to the hiring manager. Please be assured that we strive to select candidates to best meet the needs of organization.
  • Timelines for interview and selection of candidates may vary and depend upon the needs of the department.
  • If your application is selected for further consideration, you may be contacted by the hiring manager for an interview.
  • When the final selection decision has been determined, Human Resources will contact the candidate to begin the onboarding process which includes background screening, post job offer physical examination examination, drug screen, TB test, and verification of your ability to work in the United States.
  • All offers of employment are conditional pending clearance of a background screening, post job offer physical examination, drug screen, TB test, and verification of your ability to work in the United States.

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