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FAQ - For Patients

How do I schedule an appointment

Appointments are recommended prior to visiting Altura Centers for Health. You can make appointments via the patient portal, by phone, or by walking into one of our health centers.

Do you take Same-Day Appointments (Walk-Ins)

Altura Centers for Health accepts same-day appointments for new and established patients.

What should I bring for my appointment

Please bring in a valid form of identification with a photo and your most current insurance cards.

How early should I arrive before my scheduled appointment

We ask that you arrive 15 minutes prior to your scheduled appointment to complete the registration process.

What Insurances do you accept

We accept most private insurances, Medi-Cal, and Medicare. We also have Certified Enrollment Counselors to assist with the enrollment into Covered CA free of charge.

What if I don’t have insurance

No person who is unable to pay will be denied services. If you do not have insurance we have various programs that you may qualify for. You may also qualify for the sliding fee scale program based on federal poverty guidelines that requires family size and income. Our Patient Access Representatives can assist you with the enrollment process. We also have Certified Enrollment Counselors to assist with the enrollment into Covered CA free of charge.

What forms of payment do you accept

For your convenience, we accept cash, checks, money orders and debit cards that display the, VISA, Mastercard, or Discover logo.

What if I need to reach my doctor after-hours

For urgent medical questions after hours please contact our practice at (559) 686-9097 to be connected to our after-hours answering service. They will contact the doctor on call to get in touch with you.

What if I don’t speak English

Our staff speak a variety of languages. We offer onsite translation services in all spoken languages, including sign language, through real-time video translation services.

Is my health information secure

Altura Centers for Health takes the confidentiality of your health information very seriously. You will be given our Notice of Privacy Practices describing how we use your health information and outlining your privacy rights under HIPAA, the federal regulation governing patient privacy.

If you have additional questions please call us at (559) 686-9097